At Vapes Kits UAE, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund & Return Policy below.

Returns & Inspection

Once your returned item is received and inspected, our team will notify you via email that we have received your item. We will also inform you whether your refund request has been approved or rejected based on the inspection results.

Refund Process

If your return is approved:

  • Your refund will be processed within a few business days
  • The refunded amount will be credited to your original payment method (credit card, bank account, etc.)
  • Processing times may vary depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again
  2. Contact your credit card provider, as processing delays may occur
  3. Contact your bank for additional clarification

If you have completed all these steps and still have not received your refund, please contact us directly.

Non-Refundable Items

The following items are non-refundable:

  • Sale or discounted products
  • Shipping and delivery charges

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange a product for the same item, please contact us:

Our support team will guide you through the exchange process.

Gifts

  • If the item was purchased as a gift and shipped directly to you, you may receive a gift credit once the returned item is processed.
  • If the gift was not marked properly during purchase, the refund will be issued to the original buyer.

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • Return shipping charges may be deducted from your refund amount

For high-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Delivery Time for Exchanges

The time required to receive your exchanged product may vary depending on your location and shipping provider.

Need Help?

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us: